Quote Originally Posted by Nerv View Post
What type of video card do you have and how much memory does it have?
I have a AMD Radeon™ HD 8690A 2GB GDDR5.

So I installed the software onto another computer and again made it through the calibration but then the program crashes again. I can choose the type of scan I want to do, accept the settings, but when I click scan I get the "time remaining 120 seconds" message, but the progress bar does not move and after about ten seconds the program crashes. It seems to me that it is putting a call to the scanner head for something and not getting anything in return, which is causing the hangup. Could it be that my scanner is a lemon? Just has something wrong with it? Could you please let me know if there is a workaround?