Makerbot Replicator 2X heated platform

[MBSupport]

Sorry to hear about that meltdown! It may be caused by the PLA. I do not recommend for customers to use PLA with their Replicator 2X. It is optimized for ABS. Also, PLA should not be used with a heated build plate. It will cause further issues. Likely this option is not available in MakerBot Desktop to prevent these sorts of issues.

[lmw94002]

OK, so here is the weirdness we seem to have discovered. After ensuring we have the latest firmware and makerbot desktop software...

We have the 2nd Extruder & components completely removed. If we set the Replicator 2X TOOL COUNT to "single" ... the Makerbot Desktop detects the makerbot as only the Replicator2, not 2X. As a Replicator 2, the ABS/heatbed additional settings are disabled. Also the platform size is incorrect.

If we keep the TOOL COUNT to "dual", on power up we get a Heating Failure #4. But the Makerbot software seems to work as expected for a 2X.

So it seems the software is unable to support a Replicator 2X with a single extruder.

[MBSupport]

One thing to make sure is that your heated build plate is set to on. You can find this function under the same menu as the TOOL COUNT option.