lol the ciclops scanner I bought is a he3d kit.

No instructions, no weblinks to instructions, no slightest hint at where you might get instructions of software. The actual injection moulded parts seem okay - couple of parts I'll replace with the original prineted bits at some point. But the complete and total lack of any kind of documention is weird, even a slip of paper with a web address would have been useful.
Fortunately all the other people making ciclop kits have plenty files and instructions - so it wasn't a major issue.

But am I surpised they don't answer emails ? - hell no :-)