MakerBot Desktop Version 3.7

[MBSupport]

I tried installing 3.6... same exact error...crashes when exporting. I feel like it might be a windows thing.... any ideas on what to change?

Have you tried updating your graphics drivers? Outdated graphics drivers can sometimes cause errorless app crashes and/or slicer errors for the Windows version of MakerBot Desktop. A complete re-intstall may also be a solution. Please follow my instructions below:

1) Go to Add/Remove Programs and fully uninstall MakerBot Desktop.


2) Go to Start. In the search box, type %APPDATA% and hit Enter. In the window that opens up, you'll see a folder called MakerBot. Delete that folder and all of its contents.


3) Follow the instructions in the link below to perform a disk cleanup as well:
http://www.makerbot.com/support/new/...(Windows_Only)


4) Reinstall MakerBot Desktop by dragging the .exe install file to your desktop, right clicking the icon, and then selecting "Run as Admin".

If the issue persists I'd like to open a case for you. Please DM me your printer's serial number and I'll get that process started.

[mikes1098]

Have you tried updating your graphics drivers? Outdated graphics drivers can sometimes cause errorless app crashes and/or slicer errors for the Windows version of MakerBot Desktop. A complete re-intstall may also be a solution. Please follow my instructions below:

1) Go to Add/Remove Programs and fully uninstall MakerBot Desktop.


2) Go to Start. In the search box, type %APPDATA% and hit Enter. In the window that opens up, you'll see a folder called MakerBot. Delete that folder and all of its contents.


3) Follow the instructions in the link below to perform a disk cleanup as well:
http://www.makerbot.com/support/new/...(Windows_Only)


4) Reinstall MakerBot Desktop by dragging the .exe install file to your desktop, right clicking the icon, and then selecting "Run as Admin".

If the issue persists I'd like to open a case for you. Please DM me your printer's serial number and I'll get that process started.

Thanks for the detailed instructions, unfortunately the problem is still the same. I have determined that it crashes anytime it tries to talk to the computer itself -- either opening a file or exporting and saving a file. I have found work-arounds for both -- to open the file I can just drag the file onto the open makerware window and to export the file I have to send it directly the printer via the USB. This works but is a little bit of a hassle bc the printer is not next to my computer .... but it works! so I am happy

[MBSupport]

Thanks for the detailed instructions, unfortunately the problem is still the same. I have determined that it crashes anytime it tries to talk to the computer itself -- either opening a file or exporting and saving a file. I have found work-arounds for both -- to open the file I can just drag the file onto the open makerware window and to export the file I have to send it directly the printer via the USB. This works but is a little bit of a hassle bc the printer is not next to my computer .... but it works! so I am happy

I'm happy to help, but I'd be happier if your product experience was hassle free. If possible can you please DM me your account information? I'm sure the software team is interested in fixing the reported bug.

[dp28688]

exact thing happened to me with 3.7 update. Both windows 7 and windows 10 have this issue. Ive tried all the above steps both machines. even finding 3.6 to install again but crashes as soon as I click add file to try to do something. before update 3.6 worked on both machine so trying to open files ive done before.