MakerBot Desktop Version 3.7

[MBSupport]

Thanks for the detailed instructions, unfortunately the problem is still the same. I have determined that it crashes anytime it tries to talk to the computer itself -- either opening a file or exporting and saving a file. I have found work-arounds for both -- to open the file I can just drag the file onto the open makerware window and to export the file I have to send it directly the printer via the USB. This works but is a little bit of a hassle bc the printer is not next to my computer .... but it works! so I am happy

I'm happy to help, but I'd be happier if your product experience was hassle free. If possible can you please DM me your account information? I'm sure the software team is interested in fixing the reported bug.

[dp28688]

exact thing happened to me with 3.7 update. Both windows 7 and windows 10 have this issue. Ive tried all the above steps both machines. even finding 3.6 to install again but crashes as soon as I click add file to try to do something. before update 3.6 worked on both machine so trying to open files ive done before.