I think the biggest issue I have is I don't feel like I've had any warranty support whatsoever so far. I suppose if I send it in to them and get it back repaired at some point then I've received some sort of warranty support. What really annoyed me is they were basically trying to field train me as a repair technician. When I finally got frustrated with that they actually confirmed for me that 'we expect our customers to repair their own devices.' Now, their warranty may very well say that return shipping is on the customer, but I'm wondering if it says anything about warranty work/repair is expected to be carried out by the customer?