3D printing, at least in consumer priced products, has a long way to go before it can be considered trouble free.

I consider the support I have received from FlashForge to have been superb, especially considering that they sell for less than half the price of the big named competitors who think and act as if they know it all and the consumer is the problem.

The terms of the Flash Forge warranty are quite clear regarding shipping costs and the approach to support. I understand that time is money especially when using your printers for business, but it seems to me that you made a decision to save money buying a consumer grade product and then want to receive industrial grade support.