I am a High school teacher who has a had a MakerBot Replicator 2 and now a 5th Generation Replicator. Makerbot after a 6 week down time finally replaced our Replicator 2 with a new Replicator 5th generation. It worked for 2 days.
Their customer service is awful I don't care attitude and response time is days often not solving the issue.
Our new 5th generation did 2 prints and stopped feeding filament. I'm still waiting for them to do something since last Thursday.
I have 2 questions:
First does anyone have a way to unclog the new 5th generation.\
Second am I the only one who has customer service issues with them or is this typical?