Burned by Matter and Form

[danai]

Hey ChiloquinRuss,

It is super disappointing for me to hear that you are still not getting any decent scans, and I’m sorry that my response from before didn’t answer your question. To make this situation right, I’m giving you what you’ve asked for: videos and photos of a scan that I did today.

Here is a link of all the photos I took of a vase that I scanned today. I took photos of the calibration box, capturing the lasers, and of the vase itself as it scanned.

https://drive.google.com/a/matterand...&usp=drive_web

Here is a link of a video of the calibration process

https://www.youtube.com/watch?v=fnpT...1qRXIkkvF3V-IQ

Here is a link of a video of the scanning process which also includes a clean and export right at the end.

https://www.youtube.com/watch?v=fnpT...1qRXIkkvF3V-IQ

I just want to let you know that it’s always my priority to help you get good scans, and to get as much use out of your Matter and Form 3D scanner as possible. So I hope that this helps, however if you need any other help, please let me know and I am here and more than happy to do so! I can reply to you here, or if you'd like, my email is support@matterandform.net and I can get back to you there as well.

Best,

[danai]

Hi Che,

Just incase you didn't a notification for the reply I just sent to ChiloquinRuss, here is a link to a scan that I did today, including photos and videos. Please let me know if you have any questions, I am more than happy to help you!

Here is a link of all the photos I took of a vase that I scanned today. I took photos of the calibration box, capturing the lasers, and of the vase itself as it scanned.

https://drive.google.com/a/matterand...&usp=drive_web

Here is a link of a video of the calibration process

https://www.youtube.com/watch?v=fnpT...1qRXIkkvF3V-IQ

Here is a link of a video of the scanning process which also includes a clean and export right at the end.

https://www.youtube.com/watch?v=fnpT...1qRXIkkvF3V-IQ

[danai]

Hi robotc,

It really makes me sad that you have had no success so far with your 3D scanner, however, I want to help to make this right. The fact is that it is completely unacceptable that you haven't had any success despite your efforts and I want to get to the bottom of why this is happening. Your scanner shouldn't be packed away or thrown out, I want to see you able to get great scans and get your money's worth... but in order to do so, I need your help: can you send me your log files? This will help me and the team diagnose what is happening here and offer you a solution. You can email them to me at support@matterandform.net, or reply on this thread.

Thanks!

Burned by Matter and Form

What a complete waste of money the scanner is going into the rubbish bin as a expensive exercise. Have tried many scans and it is just a complete waste of time. The upgrade in the software is a joke. Have tried various ways of lighting and had tried scans without lights etc. Packed away and forget about this waste of money.
NOT HAPPY

[ChiloquinRuss]

Thank you very much for the reply. I will give it a go tomorrow afternoon as I'm not at my shop today. I appreciate your efforts on OUR behalf. I am a model maker and as such I have a desperate need for a scanner that works. That is why I keep buying these things hoping upon hope that eventually I will find one that works. I do enough model business that once I get one working it will recap my expenses rather quickly. Thanks again for taking the time to do the scans and to post the results here, WE really do appreciate it. Russ

[danai]

Hey ChiloquinRuss,


Let me know how it goes for you! I really want to help you - if you can show me what you're scanning and results you're getting, maybe I can give you more specific help. If you're not getting great results, that's 100% not okay and we will fix it.


For you and anyone else out there having trouble, please get in touch with me! My email is support@matterandform.net (I know it sounds like a general mailbox, but it reaches me directly!)


Also, if you want to see how other users have been getting some really great results, check out this blog post (and the links to their stuff):


https://matterandform.net/blog/How-D...Those-3D-Scans


More than anything, I want to thank you for sticking with us and giving us another chance. I promise you, we're going help you have an awesome experience with your Matter and Form 3D Scanner no matter what it takes.

[boris_G]

Hi guys,

Danai and I have been in discussions about issues to do with the scanner - both motors had burned up, they stunk like Hell, and I suspect the controller board is fried too. So lesson learned - don't use the software on a Windows 7 netbook, its really just not worth it.

I have used the Mac OS X software, sans scanner, and everything looks stable so far. I'm going to go through the posts Danai has put up with the settings and lighting and see what I can come up with.

I'm just waiting for their next shipment to get the replacement motors and controller board, and see what I can come up with.

Hopefully that updates everything. Hope you had a great "silly season"!