creality v2 neo cant level the bed

[jjoos99]

I have a fairly new v2 neo that I can not get the print bed high enough to level it out. I have the offset at 0 and the print head at 0 after preforming a level bed sequence and autohome. When I try and adjust the gap with a piece of paper I can not get the bed high enough to adjust the level. It wont even come close enough to even think about adjusting with a piece of paper. I am preheating the bed also so that isnt the issue. The adjustment wheels just come off. Would replacing the springs or stretching them some help raise the bed? Any suggestions what might be wrong or that I am doing wrong.
thanks
Jeff