Ender 3v2, filament Snaps and spools out after about 1hr printing

[mflammia]

Hi,

Have just purchase a new Ender 3 v2 printer. Its fresh out of the box and all calibrated.

It seems to be printing well, but continually hitting the same problem about an hour into the print.

I've attached an image, but basically you hear the filament stepper start clicking and then it possibly jams and starts spooling the filament out of the top of the filament feeder:

IMG_6921.jpg


My assumption is that the filament feed gets stuck for some reason, it can't feed anymore so snaps and spools out.

When I pull the filament out, I don't see any issues with it i.e. it looks straight and clean, no bubbling or melting. I can pull it straight out, feed a new one in and starts ok, nothing stuck.

Everything looks stable, secure and fitting without issue.

Just hoping someone can give me an idea what might be happening.

The filament is the stock filament that comes out of the box. The nozzle is set to 200c, bed 60c and fan 255.

Many thanks in advance

Note: Notice after printing the stock cat that comes with the software that the second print fails at the exactly the same time. Either that is time related or code related, as both the heights of the failed cat print are exactly the same. Just trying another one. Will update results.