Hello from FLASHFORGE USA

[Peet@FFUSA]

Hello guys,

You probably would know about our brand FLASHFORGE if you are reading this forum and we would like to welcome those who are researching their next 3D printer. FLASHFORGE USA has now been established and serving all the FLASHFORGE supporters for a while now.

We are located in City of Industry (Los Angeles area) with full stock of FLASHFORGE products including printers, filament, and parts.

To support users in this forum, we are offering a 10% coupon code at checkout. Please use coupon code "CreatorX" during checkout to take advantage a 10% off for your whole order! That includes our award winning FLASHFORGE Creator, new release Creator X, filament, and parts.

We hope to bring 3D printing to everyone. See you all around!

Peter
www.flashforge-usa.com

[ixlr8]

Hi Peter,

Can you address the serious FF black ABS filament problem? Are the other filaments of better quality? The white ABS spool that came with my printer seems to work quite well. I ordered a FF black spool from go-3dprint.com and it was horrible. I created another thread on the topic.

[agilliam]

So I have had some issues as well with the Black ABS, but I thought it was just me. Glad Its not. Now I also have other major issues, that I think the way flashforge handled it was wrong.

My build plate was warped when I received it, and It got severely warped over the next 10 print jobs after I set it up. I contacted them and got "Yes, its a known issue with those printers, you need to buy a glass build plate and hardware to mount it". So they want you to spend MORE ontop of the 1 grand already spent on this.

Then ontop of that now I have random disconnects from usb, and when it happens I get tons of ASCII characters allover the LCD of the printer. I thought it could be a USB driver or whatever, so I disconnected the USB. Printed from SD Card, and guess what, same issue. Tried several other SD Cards same issue. I contacted them on this matter too and got no where.

Now after having the printer for a week, I have only printed successfully replacement nuts for the spool holder and a few other parts that I planned on adding like bearing brackets for Y axis and Z axis. Have not installed them thought because I cant get anything else to print correctly. I tried to print a layer cooling fan (the active fan) and it messes it up constantly everytime It gets to the ears for mounting to the extruder carrier. I have printed out the other parts I needed on my prusa i3 and installed the fan on the flashforge, but still will not print correctly.

All the prints warp badly from the plate, EVEN PLA. Using glue and heating th ebed from anywhere from 45 upto 75. Still peels up the edges and makes the prints terrible.

I wish I never bought this printer. My Prusa I custom built is more reliable, it just doesn't print as clean as this one did the first 3 print jobs.

Flashforge states that "its out of our realm of support"

I have the FlashForge Creator X (That's what the first screen says,, then the second screen says Pro, and yes these are displayed on the LCD of the printer) But Mine is the wooden one so its just the Creator.

I have emailed several times to flashforge and get vague answers or nothing that pertains to what I asked!

Hi Peter,

Can you address the serious FF black ABS filament problem? Are the other filaments of better quality? The white ABS spool that came with my printer seems to work quite well. I ordered a FF black spool from go-3dprint.com and it was horrible. I created another thread on the topic.

[Peet@FFUSA]

Hello ixlr8,

Sent ya a PM, please check it.

Thanks,
Peter

[Geoff]

Hello ixlr8,

Sent ya a PM, please check it.

Thanks,
Peter

Hi Peter, since this is an issue that affects pretty much all of us, can you please note possible solutions publicly ? thanks in advance.

[Peet@FFUSA]

Hi Peter, since this is an issue that affects pretty much all of us, can you please note possible solutions publicly ? thanks in advance.

Hi there Geoff!

I apologize that you are experiencing issues with our black ABS filament. Black is one of the most popular colors (my favorite along with translucent blue), and I totally understand how nice it would be if these filaments would just extrude properly.

FLASHFORGE has very strict quality standards that its products must meet at the manufacturing facility, and filaments are tested before they are rolled onto spools. In addition to that, once our U.S. distribution center receives the shipment, filaments are randomly picked where it has to pass a checklist as well as successfully printing a sample object.

When I looked at the sample we printed with ABS black back on March 3rd, the object came out pretty good at 200 resolution. The ABS black that you received might have just been a bad batch that "crept" through our test. Since the ABS filament is included along with our 3D printers, we do not go through the second test here at our U.S. location. But this issue is quite common among other manufacturers. Since you guys have started a thread about it, I will not go into the troubleshooting stage with you guys again. What I can recommend is trying other brands and sticking with that brand once you've had success with it. For my 3D printer at home, I use BuMat black ABS. BuMat is our own in-house brand here in the U.S., and so far I’m pretty satisfied with it.


Edit:

Hi Peter. I think this post should have been started in the Marketplace/Promotion sections but I'll leave it here for now as Geoff and others are expecting some public solutions to the black ABS issues they have. If the thread doesn't continue further I may move it over next week. Just housekeeping...

Hi Rob,

Sure thing!

[Geoff]

Hi there Geoff!

I apologize that you are experiencing issues with our black ABS filament. Black is one of the most popular colors (my favorite along with translucent blue), and I totally understand how nice it would be if these filaments would just extrude properly.

FLASHFORGE has very strict quality standards that its products must meet at the manufacturing facility, and filaments are tested before they are rolled onto spools. In addition to that, once our U.S. distribution center receives the shipment, filaments are randomly picked where it has to pass a checklist as well as successfully printing a sample object.

When I looked at the sample we printed with ABS black back on March 3rd, the object came out pretty good at 200 resolution. The ABS black that you received might have just been a bad batch that "crept" through our test. Since the ABS filament is included along with our 3D printers, we do not go through the second test here at our U.S. location. But this issue is quite common among other manufacturers. Since you guys have started a thread about it, I will not go into the troubleshooting stage with you guys again. What I can recommend is trying other brands and sticking with that brand once you've had success with it. For my 3D printer at home, I use BuMat black ABS. BuMat is our own in-house brand here in the U.S., and so far I’m pretty satisfied with it.


Edit:



Hi Rob,

Sure thing!

Thanks Pete, but it doesn't solve the issue of a completely unusable 1kg roll of Black ABS I bought directly from flashforge. Any suggestions on what to do with it? sending it back to china will cost more than the roll did.

Let me load it on a spool and print a test object, then I'll use CNCBilbys filament and show you the comparison.

[Peet@FFUSA]

Thanks Pete, but it doesn't solve the issue of a completely unusable 1kg roll of Black ABS I bought directly from flashforge. Any suggestions on what to do with it? sending it back to china will cost more than the roll did.

Let me load it on a spool and print a test object, then I'll use CNCBilbys filament and show you the comparison.

Hi Geoff,

If you've had a chance to print the two for comparison, please send them over to me at peterhsiao@flashforge-usa.com, and I'll see what I can do for you.

[RobH2]

Hi Peter. I think this post should have been started in the Marketplace/Promotion sections but I'll leave it here for now as Geoff and others are expecting some public solutions to the black ABS issues they have. If the thread doesn't continue further I may move it over next week. Just housekeeping...

[ixlr8]

I never even finished a print with the stuff, I stopped it because it was goopy and awful. I knew the part quality would be horrible.