False advertising Eiscan-s ?

[This]

Yesterday when I wanted to scan a tall object (18cm)on the turntable with autoscan, it cut of the top part of the scan :/

The software also cuts of between 3 to 5mm of the bottom, and makes the max height even less,
after contact with Einscan support it seems that 20cm auto scan, as advertised, does not work, it probably is only 16cm max,
I still have to do a measurement test to see what the exact height is, but surely not 20cm.

Einscan support told me to just rotate the object , that defeats the advertised 20 max height !
or use the freescan option , which means the turntable is just for show, and just adds to the price ?

Einscan tech specs s.jpg

Einscan scan maximum s.jpg