Printer unresponsive,

[hsus]

Hi!
My printer is totally unresponsive... The light is solid. Web UI reports the printer as ready for printing, sending designs both from the store as well as my own STL files gives the regular message (file being sent, press front button to start printing...) but the light doesn't change, it stays solidly on. Using the mod-t printer tool (on OS X) I can't connect to the device it just says disconnected.

Tried rebooting computer, power cycling the mod-t, signing in and out of the new matter store but to no avail

Has anyone come across this? Any suggestions? I've contacted support but while I wait for their response I thought I might as well post here