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I have sent a support request.
Thanks

Hi Sorry, No manual does not work. only the upper window shows up with the scan but the scan part to be aligned does not come up in the window. I have tried reinstalling and reboot and recalibrate....

Well I have tried that and it works for auto scan. Thanks, but not for free scan.

So I am having the same problem and I uninstalled both and reinstalled 2.0 and the manual scan is still not working. Did any one get it working other than uninstalling and reinstalling 2.0?