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  1. #1

    Software Crashes

    Hello,
    I just purchased an Einscan SP. Downloaded the latest software, installed and ran through the calibration just fine. When I tried to scan, I clicked on "New Project" , The white light on the camera came on and I got an error message "TODO<einscan-s>has stopped working"

    Tried re-installing the software and different USB2.0 ports with the same result.

    Running Windows 7 64bit
    NVIDIA GTX745
    16GB RAM

    Do I possibly need a better video card ? Requirements are GTX660 or better.

    Thanks, Paul

  2. #2
    Technologist
    Join Date
    Jul 2014
    Location
    UK
    Posts
    122
    I doubt very much it's the graphics card. My laptop only has onboard graphics, no dedicated gpu, and I have no issues with the Einscan software.
    I would contact Einscan support, they usually respond pretty quickly.

  3. #3
    Quote Originally Posted by scobo View Post
    I doubt very much it's the graphics card. My laptop only has onboard graphics, no dedicated gpu, and I have no issues with the Einscan software.
    I would contact Einscan support, they usually respond pretty quickly.

    Thank you for your reply. Einscan did reply but did not offer any solution except to try it in another PC.

  4. #4
    Technologist
    Join Date
    Jul 2014
    Location
    UK
    Posts
    122
    Wow, that's a pretty poor response !
    I'm guessing you've already tried rebooting your PC.
    Sorry, can't really think of anything else at the moment but I'll post again if something comes to mind.
    Maybe someone else here can chime in with a solution ??

  5. #5
    Technologist
    Join Date
    Jul 2014
    Location
    UK
    Posts
    122
    Just remembered I still have previous versions of the software back to 1.7.3.
    If you want to try them I can upload them to my Google drive and provide a link.

  6. #6
    Quote Originally Posted by scobo View Post
    Just remembered I still have previous versions of the software back to 1.7.3.
    If you want to try them I can upload them to my Google drive and provide a link.
    I just spent the morning with Einscan support. They took control of my PC and deleted the Dell backup program that was installed.
    I'm happy to report that the scanner now seems to be working.

  7. #7
    Technologist
    Join Date
    Jul 2014
    Location
    UK
    Posts
    122
    Good stuff.
    That's more like the kind of support you'd expect with kit costing this much !

  8. #8
    I didn't think that $2100 for the SP set up was too bad. About 15 years ago I bought a used Renishaw touch probe for $5000.......used! Hopefully, this Einscan will do what I need.

  9. #9
    Technologist
    Join Date
    Jul 2014
    Location
    UK
    Posts
    122
    You can certainly pay a heck of a lot more for a scanner, this one is at the higher end of the hobbyist market.
    It shows as the results are way better than any other non-professional scanner.

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