You said a mouthful. "Consumer" printer and people on this forum should know how to fix it. Personally I think it is a mistake in the industry to think these machines are for the everyday consumer. Sure at maybe $100-$300 someone might buy a toy to play with but the prices have gone up. And when they break for these people they will not just trash it and buy another. And most of the everyday consumers won't have a clue how to fix it. So yes they better set up a tech support system. But I bet my company they won't.

The real consumer are the people on this forum. So here is the question. Why do they want or need this specific machine? I'm sure it has its strong points. Maybe the design is so simple it can be repaired easy? That is what I want to know. Do you have one?