F306 Printhead Jam - Can anyone explain the process?

[MarkHeller3D]

I have an F306 that's just over a month old. I bought this as an upgrade from my MakerGear M2. I have the dual extruders and they both have jammed rendering the machine unusable, To make matters worse, I just sold my MakerGear M2 yesterday. I need to get some items printed for a customer and I'm dead in the water.

If you have gone thru this and can type out the procedure for me I'd very much appreciate it. Thanks. Mark.

NEW INFO: After 5+ hours on this, I can feed and load the filament and I can see it makes it to the print head but when it starts to print, the feed system just makes a lot of clicking noise, and the filament won't feed in when it starts to print.