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  1. #1

    Solidoodle Support - Any good?

    Does anyone know if Solidoodle's support is any good? This is a huge deciding factor for me. I don't want to wait on the phone for hours to get solutions to my problems. Has anyone experienced calling them with problems? If so, how'd it go?

  2. #2
    Generally I would give them a B+. I haven't really experienced any other company, but there is hardly ever any wait if you call in, and their support techs are fairly knowledgible.

  3. #3
    I've also heard nothing but good things about Solidoodles support team. Never actually used them myself though.

  4. #4
    The support is acceptable. Most of the team is skilled and helpful.

    But beware is you are an international customer. Solidoodle uses the slowest shipping method I am aware of. The printer itself took 10 weeks to arrive and replacing a broken printer head took over 14 weeks. Based on this experience I cannot recommend the printer for international customers.

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