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  1. #1

    Keep your money, don't trust this compagnie!

    My wife ordered a TwoUp 3D printer for 459.59 (+2x abs spool, heated bed,...) in february (for april pre-order) on the site http://quintessentialuniversalbuildingdevice.com/, i receive my printer in jully, but when i opened the package, i was surprised to see that much parts was missing (motor, filament spool, ...). After lot of ticket support, they just ignore my tickets and make them as resolved without taking a moment to comment them, i can't use this printer since the more importants parts are missing. I'm sad because my wife was very happy to make me this giff, because she knows that i wanted a printer for professional purpose.

    So please guys, if you want buy a printer, don't buy this one, else you will certainly regret because im not the only one, lot of ppl are in my case...

  2. #2
    Engineer
    Join Date
    Oct 2013
    Location
    new jersey
    Posts
    757
    They have a very long history of shady business practices

  3. #3
    Senior Engineer
    Join Date
    Jun 2014
    Location
    Burnley, UK
    Posts
    1,664
    Quote Originally Posted by jimc View Post
    They have a very long history of shady business practices
    Are they from Little Rock? Isn't that where Bill Clinton came from? Enough said then.

  4. #4
    Super Moderator Geoff's Avatar
    Join Date
    Nov 2013
    Location
    NSW, Australia
    Posts
    1,826
    Add Geoff on Thingiverse
    This seems to now be a regular thing for this company, it's a shame, I am sympathetic to those that lost their money. It is mainly the reason I don't back these things anymore, so many of them cannot actually deliver what they promise it's disappointing for the industry.

  5. #5
    Quote Originally Posted by Geoff View Post
    This seems to now be a regular thing for this company, it's a shame, I am sympathetic to those that lost their money. It is mainly the reason I don't back these things anymore, so many of them cannot actually deliver what they promise it's disappointing for the industry.
    The worst is that I 'm not even a kickstarter backer , I 'm just a customer of their online sales site ... : /

  6. #6
    Engineer-in-Training
    Join Date
    Jun 2014
    Posts
    350
    You might be able to sell the parts of your printer to others who need them, and make your money back.

  7. #7
    Quote Originally Posted by 3DPBuser View Post
    You might be able to sell the parts of your printer to others who need them, and make your money back.
    No, i can't do that, else it would mean that i agree with this compagny, that i accept to be stoled...

    Can anyone say me what is detailed references about some of my missing parts to buy them from an other site :

    - AA (nema 17 stepper motor)
    - FF (twoup size : 8 mm x 290 rod)
    - GG (size : 8 mm x 290 rod - Threaded holes)
    - HH (size : 3/8"-12 ACME SCREW)

    I tried to find these parts, but i'm not sure they are the good ones... xD

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