I purchased a Qidi X-Maker for my granddaughter for Christmas and when we tried to install the software on her Microsoft Surface Pro 7 computer, it gave us an error message: "This app can't run on your PC. To find a version for your PC check with the software publisher". I contacted Qidi support and they said to make sure it is a 64 bit computer (which it is) and that it was running the latest version of Windows 10 (which it is). Did anyone else ever run into this problem or know the cure?I have a MacBook Pro and the software works good on it, but she would like to have it work on her computer so she doesn't have to use mine.