Hello guys,

I have just received delivery of my Balco 3D touch printer on Friday, asselmbled yesterday and gone through all the allignment etc.
However I seem to have a problem.
I have tried to print from the preloaded SD Card, the Robot, Cup holder and one more design I cannot remember which one now lol.... However about 10% through the print, the printer decides to move to the extremities of the print surface... and then the extruder rolls bacl a bit the filament some tmes the filament pops out tottally... and some times it is in and it just is not feeding anymore.
So as you understand it is ruined hence it cannot continue as it thinks it is printing... however it just goes on blank air space.

I tried to clean the head, I have done reallignments, to no avail.
I have called Balco and their suggestion was to take it back to Shop and get a replacement lol ... they did not even hear my whole problem before they suggest that.

Any advice would be helpful.

Cheers
Vasilis