Hello. I work for Hyrel 3D.

Fair criticisms.

Since Dec 2012, and presently, we have offered and continue to offer any of our kickstarter backers a full refund if they do not want to wait for us to deliver a product that we are proud of. So far, exactly one of the 49 backers who have actually ordered a printer has taken us up on this offer.

We update the community with broadcasts of our progress, and we have been holding skype/teamviewer sessions with our backers to train them on the printers. We will not ship any until we consider the software to be ready.

We did not use kickstarter to sell a product that had already been designed, tested and built. We were truthful with the information that we were developing this product. We have gone through many revisions, and I cannot say that we won't have more. If we feel that something else needs to be improved before we ship, then we will improve it before we ship.

If you have any questions, please post them here.

Thanks,
Davo
http://hyrel3d.com