Hello,

I purchased a CR10 3d printer recently and it is my first experience with 3d printing. I'm having a strange issue that I have been unable to figure out and haven't seen anything online about it so I was hoping someone could help me. My prints look great when finished but they are always missing the first 4 or 5 layers at the bottom of the model. I didn't notice this until I tried printing something with small details at the bottom of the model and they were missing or cut in half. It is acting like it isn't printing at zero on the z axis but that is what is in my settings in Simplify3d and the preview of the print looks correct. Any help would be appreciated.