Any Problem Contact Me

[Alfred_technical_support]

Hello everyone,
This is Shining 3d technician.
If you have any problem with using the hardware , software or anything you want to know, contact me.
My Skype is yjl757767461, my E-mail address is yangjianlong@shining3d.com.
If you mail me your problem, please add some instant chat tool account if you have.

[Paulpapedesigns]

Just wanted to say thank you again, Alfred, for walking me through the issues and solving it.

[Alfred_technical_support]

My pleasure

[Hugues]

Great to have responsive tech support.

The only drawback is that the problems that are solved one-on-one with tech support are not shared with other users that might bump into the same issues one day. And that day might be a weekend or time when tech support is not available.

[Alfred_technical_support]

I am sorting out one of this, but now it's in chinese and without pictures,
So i think it will take some time.
If it's finished, I will release it.

[Harry Cayne]

Hi Alfred,
Do you know if the EinScan works through Parallels Desktop on Windows 10?

[Alfred_technical_support]

I tested the VMWare workstation which is another software like Parallels Desktop.
But it didn't work.
I think you needn't install this one.
Our software also works on the Windows 10.

[Harry Cayne]

thanks, my problem is that bootcamp is not working properly yet on my MBP

[24c]

Alfred_t_s, is the OEM default for the projector in the scanner 1024 & 768 pxels?
Would increasing the resolution if it was, and changing the bitmaps for the unphase projections increase the resolution, or give a quality improvement?
Not really a problem, just a couple of questions.

[propologist]

Hi Alfred,
I just started up the scanning software and started a scan, it went through the first scan on the turn table and then it crashes. I restarted the computer and started it again and it crashed. Up until now I have been scanning with out any real problems. I am using the last release of the software on win 8. I have not added any new programs as I was going to use this machine for only scanning.