Hey Hobbes. Please make sure your belts and pulleys are at the proper tension. Here are two videos that should help:
https://www.youtube.com/watch?v=p-YZ4Dod9ho
...
Type: Posts; User: MBSupport
Hey Hobbes. Please make sure your belts and pulleys are at the proper tension. Here are two videos that should help:
https://www.youtube.com/watch?v=p-YZ4Dod9ho
...
We actually recommend to print at 230°C. 240°C is definitely too high though. Double check your leveling. This is a good model to use:
http://www.thingiverse.com/thing:45459
When preparing it...
If the issue persists please do not hesitate to open a case at makerbot.com/support. We'd love to help!
I'm happy to help, but I'd be happier if your product experience was hassle free. If possible can you please DM me your account information? I'm sure the software team is interested in fixing the...
Roberto gives great advice! If the nozzle is stiff forcibly move it up and down until it moves freely. If the issue persists I'd be happy to send you a replacement Smart Extruder.
Have you tried updating your graphics drivers? Outdated graphics drivers can sometimes cause errorless app crashes and/or slicer errors for the Windows version of MakerBot Desktop. A complete...
I would strongly recommend for you to open a case at makerbot.com/support. In the mean time please reset your printer to factory settings and re-flash your firmware.
I would try and reset the encoder wheel. The encoder wheel is located on the right side of the extruder:
6654
You can do this by running the load filament script, followed by the unload...
Here is the beta bundle for Desktop v3.6 OS X:
https://www.dropbox.com/s/r08xnn9gn8ftrc3/MakerBot%20Bundle%20BETA%203.6.0.64.dmg?dl=0
If you prefer Windows 8 please see the download link below...
You may want to try swapping out the interface first. To be safe I would swap out both the interface and the MightyBoard. Please call into Support for further assistance. You can reach us at (347)...
Our new, larger factory is designed to improve QA and production reliability. I appreciate the feedback though! Do you have any current issues with your printer? I would love to help.
This is a very atypical issue. It's possible your firmware is corrupt. Please re-flash your firmware and re-slice your model.
That is some seriously ancient firmware. Wow! It is very important to stay up to date on both your software and firmware. Please make sure to update your printer whenever prompted to do so by...
Even if you are able to purchase this part off of one of those websites, I really do not recommend for you to swap it out yourself. Quite difficult indeed.
I don't believe we have any laws like that in the states. If I were you I would reach out to Computers Unlimited. They are our official distributor in the United Kingdom. Here is a link to their...
Unfortunately the cable is not for sale. You can set up a repair by opening a case at makerbot.com/support.
I would be happy to send you that cable, but installing it is a nightmare. Trust me, I've done it before. Are you within your 6 month warranty window? I'd be happy to set up a repair for you.
Are you certain the fan is facing the correct way? The silver sticker on the front facing extruder fan should face towards the heat sink blades. Once you've confirmed that make sure your ceramic...
Please download Python from this link here:
https://www.python.org/ftp/python/2.7.6/python-2.7.6.msi
Once you've installed Python please re-flash your firmware. Here's a link to a zip file...
Hopefully a firmware re-flash will resolve your issues. You may end up needing to replace your entire interface assembly. It's surely possible it had fried do to the power issues on your previous...
Hey ronbamber. I'd be happy to help. Here's a download link to 3.6 for OS X:
https://www.dropbox.com/s/r08xnn9gn8ftrc3/MakerBot%20Bundle%20BETA%203.6.0.64.dmg?dl=0
Before you install please...
Before we start replacing parts you should try a manual extrusion with the fan, heatsink, and drive block removed. With those components removed manually push filament into the extruder. This will...
One thing to make sure is that your heated build plate is set to on. You can find this function under the same menu as the TOOL COUNT option.
Thanks for the info! I'm checking in with the software team. Please standby!
Sorry to hear about that meltdown! It may be caused by the PLA. I do not recommend for customers to use PLA with their Replicator 2X. It is optimized for ABS. Also, PLA should not be used with a...