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You can certainly pay a heck of a lot more for a scanner, this one is at the higher end of the hobbyist market.
It shows as the results are way better than any other non-professional scanner.

Good stuff.
That's more like the kind of support you'd expect with kit costing this much !

Just remembered I still have previous versions of the software back to 1.7.3.
If you want to try them I can upload them to my Google drive and provide a link.

Wow, that's a pretty poor response !
I'm guessing you've already tried rebooting your PC.
Sorry, can't really think of anything else at the moment but I'll post again if something comes to mind....

I doubt very much it's the graphics card. My laptop only has onboard graphics, no dedicated gpu, and I have no issues with the Einscan software.
I would contact Einscan support, they usually respond...