Sailfish Install Issue

Hey everyone,

Just recently got my CTC printer and I love it. Was hoping to upgrade to the latest version of sailfish 7.7 following the instructions provided to the T. We have been trying for hours using every reset button combo out there to no avail. Any tips or tricks to try to get this machine to take the firmware?

We are using the provided USB port & tried the update via a new Dell XPS 13 & a new iMac, both unsuccessfully. We even tried using the method on YouTube with no luck, could it be an issue with the USB? Should we try to use a machine with USB 2.0 rather than 3.0? Makerbot software was completely uninstalled after recording the values needed for homing.

Any help would be great! Thanks