Filament coming out in preheat and during a print when it's not supposed to

Every time the nozzle is heated PLA filament leaks out, even during a print when it's going over something it's not supposed to print. This has happened since I got my QIDI X-One a couple days ago. I have been told to just "grab it with a pliers" but that's not practical during the print. I am new to printing so I might need to adjust something on the printer.

Here is a print where the extruder has to go back and forth between two columns, leaving filament suspended in the print.
https://photos.app.goo.gl/wqSMzDqfrIQGW2on2

I am using Cura.