Does anyone know if Solidoodle's support is any good? This is a huge deciding factor for me. I don't want to wait on the phone for hours to get solutions to my problems. Has anyone experienced calling them with problems? If so, how'd it go?
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Does anyone know if Solidoodle's support is any good? This is a huge deciding factor for me. I don't want to wait on the phone for hours to get solutions to my problems. Has anyone experienced calling them with problems? If so, how'd it go?
Generally I would give them a B+. I haven't really experienced any other company, but there is hardly ever any wait if you call in, and their support techs are fairly knowledgible.
I've also heard nothing but good things about Solidoodles support team. Never actually used them myself though.
The support is acceptable. Most of the team is skilled and helpful.
But beware is you are an international customer. Solidoodle uses the slowest shipping method I am aware of. The printer itself took 10 weeks to arrive and replacing a broken printer head took over 14 weeks. Based on this experience I cannot recommend the printer for international customers.