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Anyone know what's up with Simplify3D?
I paid for the software and the $149.00 has already hit my account.....
But I've received NO emails and can get no access to the software.
Am I doing something wrong?
It says you get instant access after paying?
yes it usually comes right away but then again your email could be stuck in limbo somewhere or could have been spam filtered out, possible typo or just a email server issue. god only knows. emails can be almost instant or can take a few hrs.
Check your spam folder...?
Have you checked that there was no typo in the adress provided ?
+ the spam folder, yeah.
yep most likely been spammed off.
they're usually very good.
Although I have found a pretty bad slicing error.
Printed a widget - and no I have no idea what it's for, friend just asked me to see if I could make one.
It's basically a cylinder with a hollow section going up the middle to a solid end with a much smaller hole in the centre.
Now instead of doing a bit of bridging at the first solid layer with the small hole and then printing the hole surround on the support. it printed the hole surround first - in mid air. then filled in the bridging. doh !
subsequent layers are all fine.
I'll post it on the s3d forum. just need the algorithm tweaking I reckon.
The Receipt for the payment arrived. The link to download the software....still hasn't.
Checked every spam and junk folder.
That rules out spam etc and bad email address. They simply never sent the link to get the software. But they got the MONEY !!! ;-)
If they're out for a long holiday, looks like I won't be getting anything done over mine.
I'll have to wait until they return. Bummer x 10
If I remember correctly, mine took over 2 days to complete.
Have you written to their tech support ? They usually answer within the day.Quote:
Originally Posted by Ward
Well, it's Thanksgiving so they aren't going to be in today of course.
They may not be back until next week. No telling.
Meanwhile, I'm studying Gcode and trying to learn enough to use ReplicatorG. (silver lining)
I always assumed that the guy who answered me was based in the UK and not in the US : either that or he had trouble sleeping.Quote:
Originally Posted by Ward
I think they are in Ohio, USA
Then it's definitely trouble sleeping.... trust me.Quote:
Originally Posted by Ward
But assuming they won't reply is pretty much a defeatest attitude. At the very least send them a nice inquiry, at the very least it will place you higher in their CS queue after the holiday.
If they're customer support is decent enough, they'll at least fire back a "We'll look into it" reply.
no longer a download link - you go to the website and sign into your account - then you can download it.
it's an anti-piracy measure. you also have to sign into the account for the software to work.
So check the receipt for any account info. should be in there somewhere.
IN fact didn't you have to create an acount to pay for it in the first place ?
log in to that from link below and see if the download link has appeared.
https://cloud.simplify3d.com/account/login
should look like pic below with download link clearly available.
Attachment 7923
oh yeah have alook at the videos as well - loads of stuff I didn't know :-)
Like you can actually change the default idiot settings. :-)
Save time if I know the low, medium, and high settings are the ones I set myself.
https://www.youtube.com/channel/UCQP0KuWKndRvvTbLVYWZXnQ/videos
Ah - just found out you can make a low poly ,odel with it as well.
As the skull I'm trying to make a mould of for my niece has too much detail and crashes openscad - that'll be useful :-)
Assuming they won't reply during a holiday is not "defeatist"...it's common sense.Quote:
Originally Posted by Marm
That's unnecessary. Makerware is perfectly good software that works beautifully with replicator clones. Until you get your S3D issues sorted out this should be your go-to software.Quote:
Originally Posted by Ward
Actually, I think CA has it right : connect to your account and you'll find the download links. Have you tried that ?Quote:
Originally Posted by Ward
LambdaFFQuote:
Originally Posted by LambdaFF
No, he had it wrong. There was no account access. They were not in the office over the holidays (which is to be expected). When they returned Monday (Thanksgiving was Thursday) I got an email from them and the issue was fixed. I tried at least a dozen times over the holiday to go to my account, but the account was not available. So, as I said, they did not reply until after the holiday, and there was no account accessible. Fortunately they were not gone for an extended holiday and sent me the link on Monday.
All in all, this is not such a big deal. It was just frustration Thursday after paying for the software and not having access immediately. I was being whiney. But I was also hoping someone might know a trick to get access so I could play over the holiday. That didn't happen. In the meantime it forced me to try several different software platforms and do a good bit of GCode studying....I'm WAY ahead of where I was ....so as I posted earlier, there was perhaps a silver lining in the cloud. :cool:
To the credit of S3D, they took care of it very early in the morning when they returned.
Ah.. but nothing ventured, nothing gained!Quote:
Originally Posted by Ward
Or some such cliche crap like that.
Glad you got it sorted!
wihich you never mentioned - we're not psychic.Quote:
No, he had it wrong. There was no account access.
If you want answers - try and give some information to base them on :-)
From the OP.....Quote:
Originally Posted by curious aardvark
If I didn't receive ANY emails from them, how would I ever get access? They have to email you the links. :cool:Quote:
Originally Posted by Ward
no they don't. you login to your username - as i explained.
I don't think that is the case. If I remember correctly, I could not gain access to my account until they granted access. I don't remember the specifics, but I do remember that I took like 2 days to get in.Quote:
Originally Posted by curious aardvark
Thank you.Quote:
Originally Posted by ServiceXp
No emails....no access.
Maybe they changed something since the time CA signed up. Who knows.
Can we move on now ? :confused:
I already said they helped me as soon as they got back from TG holiday. Best I could have asked for.
All is well.