New FF Creator Pro with "Tool 1 Failure"

Hi guys, I have received a new FF Creator pro...when i have to load the filament, i can load ok on the right extruder and prints absolutely great :)

However when I wanted to load the left, I got the following message "Tool 1 Failre! Temperature reads are failing. Check wiring."

Is this referring to the thermocouple at the underside? one of the wires was loose, so i put it back again but the error still persists.

i have not plugged the creator pro to my computer as i use my SD card and have not had a chance to check the firmware version. would this have any effect?

See the attachment below.

Any help appreciated in advance.

Cheers

Attachment 7746Attachment 7747

I'm not an expert by any means, but I think that plugging it into your computer could help you get a better idea of what is going on.

I would suspect a sensor failure.

I would contact support if you just purchased it.