Hello guys we finally received the x-one2, assembled it all but at the time of printing, the printed doesn't recognize any gcode or stl files other than qidi's own. For example we tried to print https://www.thingiverse.com/thing:468651 this keycap here. but doesn't recognize any of the extensions and we tried qidi's own slicer and cura, we used the sd card, not even through the cable. Any idea?