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To lower the bed you have to tighten the wingnuts. Loosing the wingnuts raise the bed. Hope this helps you out.

If you have a glass plate it could be moving or your hot plate is loose. I had that problem and my glass plate was moving.

Have you checked for pluggage around the feed gear? I have a similar problem and that was my problem.

Thanks for the info everyone.

I brought a creator pro last month and can anyone tell me how to remove the nozzles heating elements? I'm new to 3D printing so I do not know enough yet. Thank you