Not sure when you last tried to contact them....or how....but this is 100% opposite to my experience with their "customer service".
Their software is really good....but I have never had them reply to a single one of my requests for support.
I suppose it's possible they were having some kind of family emergency during the time I was trying to get support, but there's no way I could know that.
I was using this e-mail to talk to them: orders @ simplify3d.com.
