Replicator mini stuck filament

Hi guys

My mini replicator stopped during a print. i try to unload it and reload the filament, it seem the filament is stuck inside the extruder. Is anyone can encounter this issue before?

Thanks
Kent

Hi there
you will have to clean your extruder.
In order to do that you have to open extruder and pull out clogged filament.
If you are not sure how to do that you better take extruder to Makerbot Service center.

Regards
Roberto